Terms and Conditions

All you need to know when ice skating at the real ice rink in Calverley Grounds. Please make sure you read the Terms & Conditions before purchasing your tickets.

Ice Rink Terms and Conditions

Skates
Skate hire is free. You can also bring your own skates. We can accommodate all sizes up to and including adult size 15. For our youngest skaters we go down to junior 10. Bob skates are also available, which will be worn over footwear; please do not wear wellington boots.

Weather
The ice rink is open come rain or shine. Please dress according to the weather. On occasion there may be a layer of water on the ice surface - this will not affect your skating although you may get wet if you fall over!

Minimum Age/Adult Supervision
There is a minimum age for children of 4 years old to go on the ice rink (dedicated Parent & Toddler sessions 2–3yrs). 4–8 year olds must be accompanied onto the ice by an adult (18 years old and above) in skates. Maximum of 5 children per adult. We recommend for our evening sessions that children aged over 8–14 years are accompanied by an adult (the adult need not be skating).

Parents & Toddler
Parent & Toddler sessions are daily at 9.45am, 10.15am and 2pm and last half an hour. Sessions are available Saturday 18 November up to and including Wednesday 20 December. Parent and Toddler sessions can be pre-booked online and via the Box Office in advance of the session, tickets can also be booked on the day at the ice rink Box Office. Please remember to bring a change of clothes as your toddler may get wet! One 'seal' skating aid is included with your ticket price on these sessions and are issued by the Box Office before the session. Seals can only be used by children.Tickets for these sessions will only be refunded in the event that the session is cancelled.

Safety Warning
Ice-skating can be hazardous. All skaters are reminded that they skate at their own risk. Please read our Safe Skate Guide before taking to the ice.

Refunds & Exchanges
Tickets are non-transferrable and no refunds will be made unless Management have found it necessary to close the ice rink due to Health & Safety or technical concerns.

Seal Skating Aids
Your ice rink ticket does not guarantee you a skate aid unless you have booked for a Parent & Toddler Session. Seal skating aids cannot be pre-booked, they can be hired from the on site Box Office on a first come first served basis from half an hour before your session starts at a cost of £4. Seals can only be used by children.

Wheelchair Users
If you are a wheelchair user you are welcome to enjoy the rink in your own wheelchair. You must be accompanied by a competent skater at all times whilst on the ice.
Due to industry guidance a maximum of five wheelchair users will be permitted onto the ice per session. Upon arrival at the rink our staff will conduct a safety briefing and assist you and your companion onto the ice via a ramp. Larger groups of wheelchair users should book in advance as special arrangements can be made. You will be charged £9.50 and your skating companion will go free.

Personal Belongings
Please keep your personal belongings to a minimum. Shoulder bags are permitted on the ice but they must be tucked inside your jacket. Items can be left with your shoes but they must fit into the available space. Please do not leave valuables. Any items left behind at the skate hire are left at the owner’s risk. Tunbridge Wells Borough Council & Icescape do not accept responsibility for any items which are left at the skate hire.

Booking and postage fees
Your ticket price includes a booking fee. There is a £2.50 postage charge where applicable. Tickets can be booked and collected from our onsite Box Office at the rink, at the Assembly Hall Theatre Box Office and the Gateway.

Concessions
Concessions are available for Go! card holders, groups and schools.

Watch the highlights from the icerink build and opening night.